Customer Satisfaction:
Your satisfaction is very important to us. We strive to offer superior quality products, shipped in a timely matter, for an outstanding value.
We strongly encourage all customers to contact us before ordering if you have any questions. We have found that customers who contact us with their questions, prior to ordering, are typically more satisfied with their purchase. Please see our contact page.
Payment:
We prefer that customers pay for merchandise via: MasterCard, Visa, Discover or American Express. For customers who rather mail us their order, we accept Cashiers Check or Money Orders **ONLY**. There is a waiting period for mailed payments. Please allow 2 weeks for personal checks and some cashier’s checks and money orders to clear the bank before shipment.
Shipping:
We pride ourselves on our quick shipping time. If by chance the item ordered is not in stock, we will email, and or phone you, to let you know. We ship Monday thru Friday excluding holidays. Our cut off time for shipping the same day is Noon CST. If you order after the cut off time, depending on where you are located. If you need to cancel the order, notify us as soon as possible, and we will try to stop the order, but is not always possible. If the order has already shipped, please contact us for instructions on how to return the item(s). Please do not refuse delivery, or this will result in a shipping charge from our warehouse to you, and return shipping back to our warehouse. We try to quote accurate shipping prices in our cart, but once in a while, shipping may be more, because of the box size, or other variables. If this is the case, we will contact you before we ship, and let you know, giving you the option to go ahead with, or cancel the order. If you would like to speed this up, Please call us. Our goal is to get your order to you as quickly as possible, so we sometimes ship Federal Express instead of UPS.
30 Day Money Back Guarantee
Every product we sell is covered by our 30 Day Money Back Guarantee. You have 30 days to return any item from the day you receive the item. Please call (262) 246-3500 for an RMA number before returning any merchandise. Please clearly mark the RMA number on your return label attached to the outside of the box being returned. PLEASE DO NOT WRITE ON THE BOX! Any product returned Must be in Like New Condition, and contain everything it came with. All items returned must include the original packaging, and the original, or a copy of the original sales invoice. Any merchandise returned that is deemed to not be in shape to resell will incur a restocking fee to be determined by us, we will contact you prior to your refund so you will have a chance to okay the refund or keep the merchandise. Any merchandise returned without original packaging will incur a restocking fee of 20%.
Merchandise returned without original packaging or merchandise that has been used, and is not in like new condition will incur a 35% restock fee, sorry, no exceptions! We do not accept merchandise returns after the item has been installed.
All special order items are Non Refundable, sorry No Exceptions. Shipping and Handling is Non Refundable.
Privacy Policy:
Your privacy is taken very seriously here at Merbeth. Any information our customers share with us is kept in total confidence. We never share customer information with anyone. Merbeth will only release account information when we believe, in good faith, that such release is necessary to comply with the law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Merbeth, our users, or others.
We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We occasionally send out e mail newsletters to our customers, you can opt out of this at any time.
How We Protect Customer Information:
When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.